RETURNS and EXCHANGES
Delivery & Returns - Exchanges & Returns
PLEASE CHOOSE CAREFULLY, and contact us if you have any questions pertaining to sizing etc.
Please notify us immediately if there is a problem with a purchase.
Lingerie and bespoke pieces cannot be returned/refunded or exchanged for hygiene reasons.
We do not issue refunds for 'Change Of Mind', however we will be happy to offer you a Credit Note/Gift Voucher.
Our terms stipulate that you inform us within 14 days if there is a problem with your item and, that the goods be returned NO LATER than 7 days from the date your exchange/credit note has been accepted.
We cannot be held responsible if for some reason the items are not safely delivered to us. If returning items via mail we advise that goods be returned registered or insured to guarantee their return to us.
Any postage, duties, customs clearance fees, taxes applicable to items being returned are the responsibility of the client. The cost of returning goods to the client is at the client's expense and any duties, custom clearance fees, taxes are the responsibility of the client.
Shipping, postage and courier costs are NOT refundable.
Should you not find anything suitable for your exchange we will gladly offer you a Credit Note that is valid for 3 months from the date of issue , enabling you to select something at a time convenient to you.
The above mentioned does not negate your consumer rights and guarantees, Under the Australian Consumer Law
Consumer guarantees do not apply if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew of or were made aware of the faults before you bought the product
- asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted